Sofamania Reviews

Purchased a piece of furniture on July 9, delivered July 14. Exactly as described, and a great value. Very happy with my purchase and delivery. Thank you!

We recently purchased a linen fabric sofa from Sofamania within the last 6 months. During that period, one seat cushion spring completely collapsed, the storage trunk hinge broke, and the sofa frame itself cracked (completely unusable). No one in our family weighs over 190 lbs...if the price seems too good to be true, RUN AWAY!

We bought a leather sofa and loveseat that are not real leather like I was told. They are the most uncomfortable sofa and loveseat in the entire world. The company never calls you back and just passes on your complaints. They do not offer a refund or return unless they take 20%. Never will purchase from this company again.

I was so excited about getting my new sofa. When it arrived, I quickly began to open and prepare to assemble my new sofa. Initially, I was quite impressed with how it was shipped. As I began to assembled the sofa, which was not complicated, I ran into a problem with the bolt holes not lining up. I quickly called Customer Service who requested photos or video to back up my replacement request. Which I did and my replacement was approved and supposedly shipped that same day. That was 02/01/21. Well, today...9 days later, I finally received the long awaited replacement arm. I had the sofa ready for installation only to be totally disappointed, dismayed, upset and even angry that the WRONG arm had been shipped. I had to wait 0ver a week to get the sofa initially and then another 9 days to get an arm with holes that line up properly, only to find they don't! I'm not going to wait ANOTHER 9 days for ANOTHER arm that may or may not fit!!! Sofamania needs to OVERNIGHT me the correct arm with holes that line up. This is ridiculous!

I bought a sectional from this site roughly a year ago. The couch broke after less than 2 months. I emailed their support and never got a response. I fixed the couch and continued using it. I am coming up on 1 year with the couch now. It has broken 3 times, and springs are coming through the cushions. I was finally able to get ahold of their support and they told me there was a 30 day warranty and it was essentially too bad and they couldn’t do anything. 0-10 I would never recommend. Sold me a $600 piece of garbage marketed as a couch. Hopefully this helps someone not make the same mistake as me.

30 day refund policy and no warranty.

I would NEVER order from them again. Cheap furniture. I ended up having to gorilla glue all the parts together since there was no warranty. Also their QA department never got back to me.

So they have a store on ebay, same logo, definitely them. Should you purchase a sofa, or probably anything for that matter with any weight to it, they cancel it should you live too far. They offer free shipping, so when they saw that I live across the country, they cancel the order. They did it once and claimed that the sofa didn't "pass quality control" inspection. First off, they're made in China, so what do you expect? Louis Vuitton grade material? So that's nonsense. Not only that but they still have the same sofa up for sale, which means they have many more they could have chose from. So I found another sofa I liked that they were selling, decided to give it a shot. It was labor day weekend, found sales everywhere but this sofa seemed decent for the price and the reviews on ebay. Not sofamania reviews but actual reviews of the sofa quality. Anyway, I told them about the sales here, asked them to NOT cancel this order as I would miss the sales here as well if they did. So they canceled. Yep, the next day. Now the sales are over and I'm still stuck with no sofa that I've been waiting to buy for months now. So I'm going to do my best to warn people not to buy from them. Jokers. I'll also be contacting the BBB. You guys stink! I also wanted to include this, which I found on the BBB:

CURRENT ALERTS FOR THIS BUSINESS

Pattern of Complaints:

The BBB opened an investigation on this firm due to the amount of inquiries we have received. According to BBB files, consumers allege receiving damaged or defective items from your website. Consumers also allege not receiving their orders in a timely fashion. Furthermore consumers allege not being able to get a response with the details of their orders or refunds. On August 15,2018 the BBB contacted the company in regards to our concerns about the amount and pattern of complaints we have received. On August 16,2018 the company responded stating they were aware of the issues causing their pattern of complaint and are in the process of alleviating their current pattern of complaint. The company is currently implementing new staffing departments to help cope with their new growth, enforcing quality control in two points, China and the USA, and establishing stronger accountability with their delivery partners. Your Better Business Bureau will continue to monitor their complaints.

I love my sofa. The company kept me updated with my shipping. It was an easy assembly. Assembled in 10 minutes. Great purchase.

It came in nice packaging and there were no damages. Assembly was straight forward with clear instructions. Purchased last month and it is turning out to be nice. Sturdy material used and holes were properly aligned so it was set up quickly... Worth for the value... Would recommend!

Nice Mattress. Though the packing was damaged however the mattress was in good condition... I was looking for this one since long... We had a nice sleep as it is of good quality... Good value, happy with it :)